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Reach our customer desk for bookings, billing, partner inquiries, or warranty claims. We reply within 4 hours.
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Help & Knowledge Center
Frequently Asked Questions
Find quick answers to common questions about Rajseba booking, technician verification, warranty claims, and policies.
1
How do I schedule a home service on Rajseba?
Browse our service directory, pick the task required, and choose your preferred date/time slot using our calendar. A verified Rajseba professional will be matched to your booking instantly.
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2
What verification procedures do professionals go through?
Every technician goes through a multi-tier vetting process, including biometric National ID verification, criminal background checks, and a practical skill examination at the Rajseba Academy.
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3
What happens if there is accidental damage during service?
Your satisfaction and safety are our priorities. All Rajseba appointments are protected under our service insurance, covering accidental damages up to ৳10,000.
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4
Can I cancel or change my booking slot?
Yes, you can reschedule or cancel any scheduled booking up to 2 hours before the service slot begins directly through your dashboard without any cancellation penalty fee.
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5
How does the warranty claim process work?
All completed services come with a 7-day Rajseba Service Warranty. If any issue reoccurs, submit a ticket or call us for a free follow-up inspection and fix.
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